Terms of service

Effective Date: 16.06.2025

Welcome to Jnayne Studios

These Terms of Service (“Terms”) apply to your use of our website and any related services, features, or content provided by Jnayne Studios (referred to as “we,” “us,” or “our”). By visiting or making a purchase through our site, you agree to be bound by these Terms, our Privacy Policy, and any additional policies referenced here.

If you do not agree, you may not use our services.

1. Eligibility and Account Access

You must be of legal age in your country of residence to use our services. If you allow a minor to use your account or make a purchase, you are responsible for their activity.

You agree to provide accurate and complete information, and to keep it updated. You are responsible for safeguarding your login credentials.

2. Products and Orders

All product listings are subject to availability and may be modified or removed at any time. Colors, images, or dimensions on the website may vary due to device settings.

Placing an order constitutes an offer to buy. We reserve the right to accept or reject any order. Acceptance occurs once we send an order confirmation email.

3. Pricing, VAT, and Customs Duties

Prices shown are in [currency] and may exclude applicable VAT unless otherwise stated.

  • If you are located in the EU, VAT is applied according to your destination country’s rate (via IOSS or local schemes).

  • You are responsible for any customs duties, import fees, or taxes that may apply in your country.

We reserve the right to change prices, discounts, or promotions at any time.

4. Payment

We accept major payment methods including Visa, Mastercard, and PayPal, processed securely via third-party providers. You confirm that:

  • Your payment method is valid and authorized

  • You will cover all charges including taxes and shipping fees

5. Shipping and Delivery

We ship globally, including to EU/EEA countries. Delivery timelines are estimates and not guaranteed.

Ownership and risk pass to you upon dispatch from our warehouse. We are not liable for delays due to customs, carriers, or external events.

6. Returns and Right of Withdrawal (EU Customers)

For EU/EEA residents:

In accordance with EU Directive 2011/83, the right of withdrawal does not apply to:

“Goods made to the consumer’s specifications or clearly personalized” (Article 16c)

Since all products are made to order, we reserve the right to refuse returns except in cases of damage or fulfillment error.

Please see our [Return Policy – LINK] for details.

7. Intellectual Property

All content on our website—logos, images, text, code, design—is owned by Jnayne Studios or our licensors and is protected by copyright and trademark laws.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

8. Privacy & Data Protection (GDPR)

We are committed to protecting your privacy in compliance with the EU General Data Protection Regulation (GDPR).

We collect and process your personal data (e.g., name, contact, address, payment details) for order fulfillment, customer service, and marketing (if you opt in).

We:

  • Only collect data we need

  • Store data securely

  • Use third-party services that offer appropriate safeguards

  • Allow you to access, correct, delete, or restrict your data

Your data may be transferred outside the EU (e.g., to Shopify or fulfillment providers), but we ensure it’s protected under EU-approved legal mechanisms (e.g., Standard Contractual Clauses).

For full details, see our [Privacy Policy – LINK].

9. Use of Services

You agree not to use our website:

  • For illegal or unauthorized purposes

  • To violate intellectual property rights

  • To harm or exploit others

  • To upload malicious software or spam

We reserve the right to suspend or terminate access if these Terms are violated.

10. Shopify & Third-Party Services

Our store is hosted by Shopify Inc., which provides the e-commerce platform and may process your data. Shopify’s Privacy Policy is available.

We may offer access to third-party tools or content. Your use of such services is at your own risk and subject to their terms.

11. Feedback and User Content

If you submit feedback, reviews, or suggestions, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content. You warrant that you have the right to share it and that it doesn’t violate any third-party rights.

12. Limitations of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages resulting from your use of our Services or products.

Some jurisdictions (including EU member states) may not allow such exclusions, so this limitation may not apply to you.

13. Governing Law

These Terms are governed by:

  • UAE law for customers based in the United Arab Emirates

  • EU consumer protection law for customers based in the EU/EEA

Disputes may be submitted to the appropriate courts in your country of residence if required by local consumer law.

14. Modifications to Terms

We reserve the right to update these Terms at any time. The latest version will always be posted on our website with a revised “Effective Date.” Your continued use of our Services constitutes acceptance of the updated Terms.

15. Contact Us

For any questions about these Terms, your data, or your purchases, please contact:

Jnayne Studios
info@jnayne.com