Privacy policy

Last updated: June 14, 2025

Jnayne Studios operates this shop and website, including all related information, content, features, tools, products, and services, to provide you as a customer with a personalized shopping experience (the “Services”). Jnayne Studios is built on Shopify, which enables us to deliver these Services.

This Privacy Policy explains how we collect, use, and share personal data when you visit, use, or make a purchase on the website, interact with our Services, or otherwise communicate with us. If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, use, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read and agree to the collection, use, and sharing of your data as described in this Privacy Policy.

What Personal Data Do We Collect or Process?

“Personal data” refers to information that identifies you or can be directly linked to you. This does not include data that has been anonymized so that identification is not possible.

Depending on how you interact with our Services, where you live, and what the law permits or requires, we may collect or process the following categories of personal data, including inferences derived from such data:

  • Contact Information: Name, postal address, billing/shipping address, phone number, and email.
  • Financial Data: Credit or debit card numbers, account details, payment confirmation, and other transaction-related data.
  • Account Information: Username, password, security questions, settings, and configurations.
  • Transaction Data: Items you browse, add to your cart or wishlist, purchase, return, exchange, or cancel, and your order history.
  • Communications: Any information you provide when contacting customer service or otherwise communicating with us.
  • Device Information: Device, browser, network data, IP address, and unique identifiers.
  • Usage Data: Information about your interactions with the Services, including when and how you browse or use them.

Sources of Personal Data

We collect personal data from the following sources:

  • Directly from You: When you create an account, place an order, use the Services, or communicate with us.
  • Automatically via the Services: From your device or browser through cookies and similar technologies.
  • From Service Providers: When we engage providers to enable certain technologies or process data on our behalf.
  • From Partners or Third Parties: For example, when interacting with third-party tools or platforms integrated with our Services.

How We Use Your Personal Data

We may use your personal data for the following purposes:

1. Providing, Personalizing & Improving the Services

To fulfill our contract with you, process payments, manage orders, ship products, store preferences, send notifications, and personalize your shopping experience.

2. Marketing & Advertising

To send promotional emails, texts, or mailings and display online ads—based on your purchases, interactions, and preferences.

3. Security & Fraud Prevention

To verify accounts, detect suspicious activity, and ensure safe use of the Services. You're responsible for protecting your account login details.

4. Customer Support & Communication

To respond to inquiries, offer support, and maintain our relationship with you.

5. Legal Compliance

To comply with applicable laws or legal processes, including responding to lawful requests from authorities or regulators.

How We Share Your Personal Data

We may share your personal data in the following circumstances:

  • With Service Providers: Including Shopify, IT support, payment processors, shipping companies, and data analytics providers.
  • With Business & Marketing Partners: Who may send you marketing materials or show ads, based on your activity on our and other platforms.
  • With Your Consent: For example, when integrating with social media or sharing data for delivery.
  • With Affiliates: Within our company group.
  • During Business Transfers: Such as mergers, insolvency, or reorganization.
  • To Comply with Legal Obligations: Including subpoenas, investigations, or to enforce our policies.

Relationship with Shopify

Our Services are hosted by Shopify, which also collects and processes data on our behalf to operate and enhance the Services. Data submitted through the Services is shared with Shopify and may be transferred to countries outside your own.

We use Shopify’s enhanced features, which may involve your interactions with other Shopify stores. In these cases, Shopify is responsible for processing your personal data. Learn more in the Shopify Consumer Privacy Policy or exercise your rights via their Privacy Portal.

Third-Party Websites and Links

Our Services may include links to third-party websites or platforms. Please review their privacy policies before interacting with them. We are not responsible for the privacy practices, accuracy, or content of these external sites.

If you post data in public areas (e.g., social media), that data may be viewable and used by others without restriction.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us to request deletion.

Security and Data Retention

While we implement safeguards, no system is completely secure. Avoid sending sensitive data via unprotected channels.

We retain your personal data as long as necessary to operate the Services, fulfill legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you
  • Request deletion of your personal data
  • Request correction of inaccurate data
  • Receive a copy of your data and request its transfer
  • Manage your communication preferences
  • Object to or limit processing (EEA/UK residents)
  • Withdraw consent where applicable

To exercise these rights, contact us using the information below or follow links in the Services where available.

Concerns or Complaints

If you have any concerns about how your personal data is being handled, please don't hesitate to contact us at info@jnayne.com.
We take your privacy seriously and will do our best to address your concerns promptly and respectfully.

Lawful Basis for Processing Personal Data

In accordance with the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information based on one or more of the following lawful grounds:

  • Your consent – for example, when you subscribe to our newsletter or opt in to marketing emails.
  • Fulfilling our contract with you – such as processing and shipping your order, or handling support requests.
  • Compliance with legal obligations – including tax, accounting, and consumer protection laws.
  • Our legitimate interests – like improving our services, protecting our website, or running our business efficiently, provided these do not override your fundamental rights and freedoms.

If you have questions about how we apply these bases to your personal data, feel free to reach out at info@jnayne.com.

International Transfers

We may transfer your personal data outside your country of residence. Where necessary, we rely on approved mechanisms like the European Commission’s Standard Contractual Clauses or UK equivalents.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for legal or regulatory reasons. Updates will be posted with a revised “Last Updated” date at the top.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📧 info@jnayne.com
(We are the data controller under applicable privacy laws.)